Terms & Conditions and Service Policy

These terms apply to all appliance repair, servicing and installation work booked with UrbanNexora ("we", "us") through this website, phone, WhatsApp or any other channel. By booking a service you agree to these terms.

1. Booking & technician visits

• We serve Chandigarh, Mohali, Panchkula, Zirakpur, Kharar and Dera Bassi. Visit time slots are confirmed by phone or WhatsApp.
• Same-day visits are offered on a best-effort basis and depend on technician availability, weather and traffic.
• An adult (18+) must be present at the property during the visit. Please ensure a working power supply and safe access to the appliance (for example, outdoor AC units).
• Our technicians may decline work that is unsafe, such as appliances with damaged wiring, no earthing or inaccessible outdoor units without proper support.

2. Visit charges & quotes

• A visit and diagnosis charge of ₹199 applies to every booking. If you approve the repair, this amount is adjusted in the final bill.
• After diagnosis, the technician gives you a fixed quote. No work is started without your approval.
• Prices shown on this website are indicative "starting from" prices. The final price depends on the model, the fault and spare parts needed.
• If an appliance must be taken to our workshop (for example, PCB or compressor work), we will tell you the expected cost and time before taking it.

3. Spare parts

• We use genuine OEM parts or high-quality compatible parts. The type and price of each part is shared with you before fitting.
• Replaced parts are returned to you on request at the time of the visit.
• Refrigerant gas is charged per the quote and the quantity required.

4. Service warranty

• All repairs carry a 90-day service warranty from the date of service. If the same fault recurs within this period, we will repair it free of labour charges.
• Spare parts supplied by us are covered for 90 days or the manufacturer warranty, whichever is longer.
• The warranty does not cover: new or unrelated faults, physical or water damage, damage caused by voltage fluctuations or power surges, misuse, tampering or repair by any other person after our visit, consumables (filters, gaskets worn by normal use) and cleaning services.
• To claim warranty, share your bill number by phone or WhatsApp.

5. Cancellation & rescheduling

• You can cancel or reschedule free of charge any time before the technician leaves for your location.
• If the technician has reached your address and the visit is cancelled, the visit charge of ₹199 applies.
• We may reschedule a visit due to unforeseen circumstances and will inform you as early as possible.

6. Payments

• Payment is due after the work is completed and tested. We accept cash, UPI and cards.
• A digital invoice with warranty details is provided for every job.
• Please do not pay any amount that is not mentioned on the invoice. Report any such request to us immediately.

7. Liability

• Our technicians take reasonable care of your property. Any damage caused directly by our technician must be reported within 24 hours of the visit.
• We are not responsible for pre-existing damage, hidden defects, or failure of parts not replaced by us.
• Our total liability for any claim is limited to the amount paid for the specific service.
• UrbanNexora is an independent service provider and is not an authorised service centre of any appliance brand. Brand names are used only to describe the appliances we repair. Repairs by an independent provider may affect the manufacturer warranty of appliances still under warranty — please check with the brand first.

8. Privacy policy

We collect only the information needed to provide our service: your name, mobile number, city, address (shared at booking) and the appliance problem. We also log basic technical data (IP address and browser type) to prevent spam.

• Your details are used to contact you about your booking, send your invoice and warranty information, and occasionally share service reminders. You can opt out at any time.
• We do not sell or rent your personal data. It is shared only with the technician assigned to your job.
• This website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site.
• To view, correct or delete your data, email us at info@urbannexora.com.

9. Contact

UrbanNexora
Registered office: B-13/134, Gali No. 6, Kabir Nagar, Delhi 110094
Phone / WhatsApp: +91 98761 58704
Email: info@urbannexora.com

These terms are governed by the laws of India. We may update them from time to time; the latest version is always available on this page.